Notice Information
Notice Title
Oyster Cards Contact Handling Services
Notice Description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £11,500,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £11,500,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Feb 20262 weeks ago
- Submission Deadline
- 30 Sep 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 15 May 202510 months ago
- Contract Period
- 31 Jul 2025 - 31 Jul 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JN
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI London
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c
27th February 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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