Award

Webchat and FAQ Solution

FINANCIAL SERVICES COMPENSATION SCHEME LIMITED

This public procurement record has 1 release in its history.

Award

21 May 2022 at 13:44

Award Notice
Summary of the contracting process

The procurement process for a "Webchat and FAQ Solution" has been completed by the Financial Services Compensation Scheme Limited, located in London, England. This contract falls under the software package and information systems category (CPV Code: 48000000) and involved a direct procurement method via a single tender action. The tender period ended on 30 April 2022, with the contract commencing on 1 May 2022 and scheduled to conclude on 30 April 2023. The total contract value is £33,138.

This tender presents an opportunity for SMEs and voluntary, community and social enterprises (VCSEs) that specialise in software development and customer service solutions. Businesses that can provide innovative webchat functionalities and comprehensive FAQ systems will be particularly well-suited to compete for similar contracts, thereby fostering growth in the technology services sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Webchat and FAQ Solution

Notice Description

Webchat and Frequently Asked Questions solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c64e50b1-147a-4b1a-8885-14a349c07c5d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£33,138 Under £100K
Lots Value
Not specified
Awards Value
£33,138 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20223 years ago
Submission Deadline
29 Apr 2022Expired
Future Notice Date
Not specified
Award Date
29 Apr 20223 years ago
Contract Period
30 Apr 2022 - 30 Apr 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL SERVICES COMPENSATION SCHEME LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3A 7QU
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Portsoken
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SYNTHETIX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37-2022-05-21T14:44:04+01:00",
    "date": "2022-05-21T14:44:04+01:00",
    "ocid": "ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "FSCS SS 130",
        "title": "Webchat and FAQ Solution",
        "description": "Webchat and Frequently Asked Questions solution",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 33138,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2022-04-30T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-05-01T00:00:00+01:00",
            "endDate": "2023-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/t7A7KJFS",
            "name": "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED",
            "identifier": {
                "legalName": "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/t7A7KJFS"
            },
            "address": {
                "streetAddress": "10th Floor, Beaufort House, 15 St Botolph Street",
                "locality": "LONDON",
                "postalCode": "EC3A 7QU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Procurement@fscs.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04216379",
            "name": "SYNTHETIX LTD",
            "identifier": {
                "legalName": "SYNTHETIX LTD",
                "scheme": "GB-COH",
                "id": "04216379"
            },
            "address": {
                "streetAddress": "Unit 6, Stansted Courtyard,Parsonage Road BISHOPS STORTFORD Hertfordshire CM22 6PU GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/t7A7KJFS",
        "name": "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37-1",
            "status": "active",
            "date": "2022-04-30T00:00:00+01:00",
            "datePublished": "2022-05-21T14:44:04+01:00",
            "value": {
                "amount": 33138,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04216379",
                    "name": "SYNTHETIX LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-05-01T00:00:00+01:00",
                "endDate": "2023-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c64e50b1-147a-4b1a-8885-14a349c07c5d",
                    "datePublished": "2022-05-21T14:44:04+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}