Tender

GB-Lowestoft: Independent Satisfaction Survey

CEFAS

This public procurement record has 1 release in its history.

Tender

10 Aug 2018 at 11:01

Tender Notice
Summary of the contracting process

The public procurement process is initiated by Cefas for the tender entitled "Independent Satisfaction Survey" to capture and measure customer satisfaction and opinion regarding Cefas' services. The organisation operates within the services sector, specifically focusing on customer survey services, and is located in Lowestoft, East of England. This procurement is currently in the Tender stage, with a submission deadline of 31 August 2018. The contract value is set between £10,000 and £25,000, with the contract period running from 1 September 2018 to 31 January 2019. The procurement method is classified as an open procedure.

This tender presents a significant opportunity for small and medium enterprises (SMEs) that specialise in survey and data collection services. Businesses capable of providing innovative feedback mechanisms and analytical reporting would be particularly well-suited to compete for this contract. With Cefas emphasising the need for accurate customer satisfaction metrics, firms that can demonstrate expertise in this field may find themselves in a favourable position to secure business and enable improvements in service delivery for Cefas.

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Notice Information

Notice Title

GB-Lowestoft: Independent Satisfaction Survey

Notice Description

Cefas require an innovative and extremely accurate means of capturing and measuring customer satisfaction and opinion on Cefas. The data captured is required to be benchmarked against other similar scientific organisations and a full report provided to Cefas. Cefas will then use the findings to produce actions that can be addressed to bring improvement and generate changes to services. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Independent-Satisfaction-Survey/7G4B3N7979 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/966bb0d8-0cda-45ed-9bd3-4c191c953f05
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20187 years ago
Submission Deadline
31 Aug 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2018 - 31 Jan 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CEFAS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LOWESTOFT
Postcode
NR33 0HT
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Kirkley & Pakefield
Westminster Constituency
Lowestoft

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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