Award

Intelligent Services Operations

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

28 Sep 2024 at 23:19

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP), based in London, has completed the procurement process titled "Intelligent Services Operations (ISOP)" under the industry category of Business and Management Consultancy and related services. The project aims to enhance Digital IT service performance leveraging real-time information, automation, and intelligent decision-making. It covers multiple regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The procurement was conducted through a selective process using a call-off from a framework agreement. Key dates include the end of the tender period on 16th September 2024 and the contract duration from 17th September 2024 to 31st October 2024.

This tender represents a substantial opportunity for businesses specialised in digital and IT consultancy to work closely with a major government department like the DWP. Firms focusing on enhancing IT service performance and those with frameworks to implement intelligent systems stand to benefit significantly. While Deloitte LLP, a large firm, has been awarded the contract, the nature of the project and similar future initiatives could open doors for small to medium-sized enterprises (SMEs) and businesses adept at offering innovative digital solutions to enter competitive tenders in this sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Intelligent Services Operations

Notice Description

ISOP is an initiative to improve Digital IT service performance using better real time information, more automation, and intelligence led decision making. Changing the way we drive IT service performance across Digital using tools and techniques that are now available; and learning from others on this journey can deliver benefits in IT asset costs, Digital productivity and headcount; overall DWP service performance (almost all DWP services benefit from improved IT service)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b20e9cb1-22eb-470d-a63b-f3f4219dde8c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Sep 20241 years ago
Submission Deadline
16 Sep 2024Expired
Future Notice Date
Not specified
Award Date
16 Sep 20241 years ago
Contract Period
16 Sep 2024 - 31 Oct 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW11 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
Not specified
Local Authority
Wandsworth
Electoral Ward
Shaftesbury & Queenstown
Westminster Constituency
Battersea

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b-2024-09-29T00:19:29+01:00",
    "date": "2024-09-29T00:19:29+01:00",
    "ocid": "ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_465060/1409421",
        "title": "Intelligent Services Operations",
        "description": "ISOP is an initiative to improve Digital IT service performance using better real time information, more automation, and intelligence led decision making. Changing the way we drive IT service performance across Digital using tools and techniques that are now available; and learning from others on this journey can deliver benefits in IT asset costs, Digital productivity and headcount; overall DWP service performance (almost all DWP services benefit from improved IT service)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 75000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-09-16T11:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-09-17T00:00:00+01:00",
            "endDate": "2024-10-31T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-296758",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Caxton House, Tothill Street,",
                "locality": "London",
                "postalCode": "SW11 9NA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Department for Work and Pensions",
                "email": "PROFESSIONAL.SERVICES@DWP.GOV.UK"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-OC303675",
            "name": "Deloitte LLP",
            "identifier": {
                "legalName": "Deloitte LLP",
                "scheme": "GB-COH",
                "id": "OC303675"
            },
            "address": {
                "streetAddress": "1 City Square, Leeds, LS1 2AL"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-296758",
        "name": "Department for Work and Pensions"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b-1",
            "status": "active",
            "date": "2024-09-17T00:00:00+01:00",
            "datePublished": "2024-09-29T00:19:29+01:00",
            "value": {
                "amount": 75000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-OC303675",
                    "name": "Deloitte LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-09-17T00:00:00+01:00",
                "endDate": "2024-10-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b20e9cb1-22eb-470d-a63b-f3f4219dde8c",
                    "datePublished": "2024-09-29T00:19:29+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}