Award

Liverpool CRC Contact Centre

HOME OFFICE

This public procurement record has 1 release in its history.

Award

20 Jan 2020 at 15:03

Summary of the contracting process

The Home Office is seeking a service provider for the "Liverpool CRC Contact Centre" under a selective procurement method, specifically a direct award procedure from a framework agreement. The procurement process has culminated in an active award, with a contract value of £657,000. This contract period commenced on 14th November 2018 and will conclude on 13th November 2020. The primary focus of this procurement falls under the call centre industry category, with delivery addresses spanning across the United Kingdom and several overseas territories.

This tender represents an opportunity for established businesses in the telecommunications and customer service sectors to enhance their service offerings and secure substantial revenue through public sector contracts. Given the nature of the work involved in managing a call centre, businesses that have experience in handling high volumes of customer interactions and are capable of delivering services across diverse geographical locations would be particularly well-suited to compete for this contract.

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Notice Title

Liverpool CRC Contact Centre

Notice Description

RM1045 direct award procedure

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/10cd529c-e77a-4155-86f4-e105b04af758
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£657,000 £500K-£1M
Lots Value
Not specified
Awards Value
£657,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20206 years ago
Submission Deadline
2 Jul 2018Expired
Future Notice Date
Not specified
Award Date
1 Jul 20187 years ago
Contract Period
14 Nov 2018 - 13 Nov 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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