Notice Information
Notice Title
EW18_001 - Enquiry Handling Tool
Notice Description
The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £205,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £205,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Feb 20197 years ago
- Submission Deadline
- 18 Jan 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Jan 20197 years ago
- Contract Period
- 1 Feb 2019 - 31 Jan 2024 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE UNIVERSITY OF KENT
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CANTERBURY
- Postcode
- CT2 7NZ
- Post Town
- Canterbury
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ4 Kent
- Small Region (ITL 3)
- TLJ44 East Kent
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Canterbury
- Electoral Ward
- Blean Forest
- Westminster Constituency
- Canterbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222
3rd February 2019 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=374028086
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982-2019-02-03T08:59:12Z",
"date": "2019-02-03T08:59:12Z",
"ocid": "ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "BIP374028086",
"title": "EW18_001 - Enquiry Handling Tool",
"description": "The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "South East",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 205000,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2019-01-18T23:59:59Z"
},
"contractPeriod": {
"startDate": "2019-02-01T00:00:00Z",
"endDate": "2024-01-31T23:59:59Z"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "goods"
},
"parties": [
{
"id": "GB-CFS-105908",
"name": "The University of Kent",
"identifier": {
"legalName": "The University of Kent"
},
"address": {
"streetAddress": "The University of Kent, The Registry",
"locality": "Canterbury",
"postalCode": "CT2 7NZ",
"countryName": "UK"
},
"contactPoint": {
"email": "e.wheable@kent.ac.uk",
"telephone": "+441227764000"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-105909",
"name": "TOPdesk UK Ltd",
"identifier": {
"legalName": "TOPdesk UK Ltd"
},
"address": {
"streetAddress": "5 Elstree Gate Elstree Way Borehamwood WD6 1JD"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-105908",
"name": "The University of Kent"
},
"awards": [
{
"id": "ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982-1",
"status": "active",
"date": "2019-01-18T00:00:00Z",
"datePublished": "2019-02-03T08:59:12Z",
"value": {
"amount": 205000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-105909",
"name": "TOPdesk UK Ltd"
}
],
"contractPeriod": {
"startDate": "2019-02-01T00:00:00Z",
"endDate": "2024-01-31T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222",
"datePublished": "2019-02-03T08:59:12Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Please follow this link to view the notice.",
"url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=374028086"
}
]
}
]
}