Award

Customer Satisfaction Research

SECURITY INDUSTRY AUTHORITY

This public procurement record has 1 release in its history.

Award

29 Jun 2021 at 10:24

Summary of the contracting process

The Security Industry Authority conducted a tender titled "Customer Satisfaction Research" aimed at obtaining third-party market research focused on customer satisfaction. This procurement process falls under the research services category and was executed as a selective method through a call-off from an existing framework agreement. The tender was published on 29th June 2021, and the tender period concluded on 12th March 2021, with the actual contract starting on 12th April 2021 and set to end on 11th April 2024. The total value of the contract was £101,615.77 and the delivery address is located in London, postcode E14 1UG.

This procurement offers significant opportunities for businesses in the market research sector, particularly those specialising in customer satisfaction analysis. Companies that have experience with substantial research projects, particularly in a public sector context, would find themselves well-placed to compete for such contracts. Additionally, businesses should consider their capacity to conduct comprehensive and reliable research that meets the standards required by the Security Industry Authority.

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Notice Title

Customer Satisfaction Research

Notice Description

Third party market research into customer satisfaction. Additional information: Please email us at sia.procurement@sia.gov.uk if you have any queries in relation to this contract.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c370201b-95ab-4015-8aca-2c109c13b04f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£101,615 £100K-£500K
Lots Value
Not specified
Awards Value
£101,615 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20214 years ago
Submission Deadline
12 Mar 2021Expired
Future Notice Date
Not specified
Award Date
6 Apr 20214 years ago
Contract Period
11 Apr 2021 - 11 Apr 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SECURITY INDUSTRY AUTHORITY
Contact Name
Naureen Choudhury
Contact Email
naureen.choudhury@sia.gov.uk
Contact Phone
02070254225

Buyer Location

Locality
LONDON
Postcode
E14 1UG
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Mile End
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

I.F.F RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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