Award

LDC-200 Chatbot Implementation

LICHFIELD DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

10 Aug 2022 at 12:30

Summary of the contracting process

The Lichfield District Council has recently completed the procurement process for the implementation of chatbots on their website to enhance resident experience. The contract, valued at £145,000 GBP, was awarded to ICS.AI LTD through a selective procurement method, calling off from a framework agreement. The contract period is set to start on June 1, 2022, and end on June 1, 2024. The tender stage concluded on May 20, 2022, and the contract was awarded on May 27, 2022. The procurement falls under the IT services category in the United Kingdom.

This opportunity created by the Lichfield District Council's tender for chatbot implementation is particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses offering IT services such as consulting, software development, and Internet support would be well-suited to compete for this contract. The procurement process has provided a platform for selected suppliers to contribute to the digital transformation of public services and engage with a growing market sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

LDC-200 Chatbot Implementation

Notice Description

The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£145,000 £100K-£500K
Lots Value
Not specified
Awards Value
£145,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20223 years ago
Submission Deadline
20 May 2022Expired
Future Notice Date
Not specified
Award Date
26 May 20223 years ago
Contract Period
31 May 2022 - 1 Jun 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LICHFIELD DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LICHFIELD
Postcode
WS13 6YX
Post Town
Walsall
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified

Local Authority
Lichfield
Electoral Ward
Stowe
Westminster Constituency
Lichfield

Supplier Information

Number of Suppliers
1
Supplier Name

ICS.AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a-2022-08-10T13:30:33+01:00",
    "date": "2022-08-10T13:30:33+01:00",
    "ocid": "ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "LDC-200",
        "title": "LDC-200 Chatbot Implementation",
        "description": "The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 145000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-05-20T13:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-06-01T00:00:00+01:00",
            "endDate": "2024-06-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/6ScC25N8",
            "name": "Lichfield District Council",
            "identifier": {
                "legalName": "Lichfield District Council",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/6ScC25N8"
            },
            "address": {
                "streetAddress": "District Council House,Frog Lane",
                "locality": "LICHFIELD",
                "postalCode": "WS136YX",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sarah Carrington",
                "email": "sarah.carrington@lichfielddc.gov.uk",
                "telephone": "07929018547"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-11346801",
            "name": "ICS.AI LTD",
            "identifier": {
                "legalName": "ICS.AI LTD",
                "scheme": "GB-COH",
                "id": "11346801"
            },
            "address": {
                "streetAddress": "Grove House,Lutyens Close, Lychpit BASINGSTOKE Hampshire RG24 8AG GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/6ScC25N8",
        "name": "Lichfield District Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a-1",
            "status": "active",
            "date": "2022-05-27T00:00:00+01:00",
            "datePublished": "2022-08-10T13:30:33+01:00",
            "value": {
                "amount": 145000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-11346801",
                    "name": "ICS.AI LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-06-01T00:00:00+01:00",
                "endDate": "2024-06-01T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc",
                    "datePublished": "2022-08-10T13:30:33+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}