Award

Unified Communication Telephony Solution

BLACKBURN WITH DARWEN

This public procurement record has 2 releases in its history.

Award

16 Aug 2024 at 08:16

Award Notice
Tender

20 Sep 2023 at 09:23

Tender Notice
Summary of the contracting process

Blackburn with Darwen Borough Council (BDBC) has recently awarded a contract for a Unified Communication Telephony Solution, aimed at updating their existing Skype for Business service with Microsoft Teams telephony. The contract, valued at £500,000, includes services related to Microsoft Teams Voice and SIP Direct Routing network services, integrated with the council's on-premise Netcall contact centre. The contract period starts on 3rd June 2024 and runs until 31st May 2031. The procurement process followed a restricted procedure, focusing on telecommunications networks and related equipment, with the final award being made on 30th May 2024.

This tender represents a significant opportunity for businesses specialising in telecommunications services, particularly those with expertise in Microsoft Teams solutions and SIP network services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the council seeks innovative solutions to enhance communication capabilities. Bidder requirements include design, hardware supply, installation, configuration, and ongoing support services, offering extensive opportunities for growth and long-term partnerships. Suitable businesses can benefit from a substantial contract that spans over seven years, providing a stable and consistent revenue stream.

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Notice Information

Notice Title

Unified Communication Telephony Solution

Notice Description

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre. Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are: * DDI, SIP / Call plan Direct Routing network services * Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner) * Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dae52a89-9917-4b32-a60d-5df4ccc20712
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

32500000 - Telecommunications equipment and supplies

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Aug 20241 years ago
Submission Deadline
19 Oct 2023Expired
Future Notice Date
Not specified
Award Date
29 May 20241 years ago
Contract Period
2 Jun 2024 - 31 May 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLACKBURN WITH DARWEN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKBURN
Postcode
BB1 7DY
Post Town
Blackburn
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD41 Blackburn with Darwen
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blackburn with Darwen
Electoral Ward
Blackburn Central
Westminster Constituency
Blackburn

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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