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Real-time Voice of the Customer Feedback

HERTFORDSHIRE CONSTABULARY

This public procurement record has 1 release in its history.

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13 Jun 2019 at 15:19

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Summary of the contracting process

The procurement process involves Hertfordshire Constabulary, which is seeking to secure a 12-month contract for hosting and supplying software services aimed at capturing real-time and multi-channel feedback from the public. The tender, titled "Real-time Voice of the Customer Feedback," falls under the IT services category and has been classified with CPV code 72000000. The tender period concluded on 19th December 2018, while the contract period is set to run from 25th February 2019 to 25th February 2020. The procurement method used was selective, with the contract value amounting to £60,000.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those that offer software development and consulting. Companies that are responsive to customer feedback and can provide advanced solutions for public sector clients will find this tender particularly relevant. Small and medium-sized enterprises (SMEs) may have an advantage as they are encouraged to participate in such contracts, potentially fostering growth through collaborations with larger organisations like Hertfordshire Constabulary.

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Notice Information

Notice Title

Real-time Voice of the Customer Feedback

Notice Description

12 month contract for Hertfordshire Constabulary to host and supply software services to capture real-time and multi-channel feedback from the public. This is responsive and pro-active giving a 'Voice of the Customer' dashboard view and reports to Hertfordshire Constabulary.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c1caddf-16b1-41fb-9828-4045d9f6eaeb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jun 20197 years ago
Submission Deadline
19 Dec 2018Expired
Future Notice Date
Not specified
Award Date
18 Dec 20187 years ago
Contract Period
25 Feb 2019 - 25 Feb 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE CONSTABULARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WHITCHURCH
Postcode
SY13 1TJ
Postcode Area
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
Not specified
Local Authority
Shropshire
Electoral Ward
Whitchurch North
Westminster Constituency
North Shropshire

Supplier Information

Number of Suppliers
1
Supplier Name

RAPIDE COMMUNICATION LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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