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IT Service Management Platform (ITSM) Licences, Support and Maintenance

Maritime & Coastguard Agency

This public procurement record has 1 release in its history.

Award

02 Oct 2026 at 18:02

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA) bought licences, support and maintenance for a modern, cloud-based IT service management platform to replace its legacy tools. The system is intended to support ITIL-aligned service processes and improve service delivery through automation, analytics and integration with the agency’s digital systems. Expected operational outcomes include faster issue resolution, more accurate configuration management data and improved self-service for users. This is an IT software and support service requirement, rather than a purchase of standalone hardware. Delivery locations cover the United Kingdom and a range of other locations, including Europe, the Channel Islands, the Isle of Man and overseas territories. The MCA is the buying organisation.

The procurement is complete and the contract was awarded to XMA Limited. The award was made on 9 September 2026, with the contract running from 10 September 2026 to 31 January 2032. The awarded value is £111,400. The MCA ran a further competition under the Technology Products & Associated Services 2 framework, using a call-off from the framework. The competition deadline was 16 July 2026 at 11:00. The procurement was categorised as a service and was identified as suitable for small and medium-sized businesses and voluntary, community and social enterprises. No individual lots are recorded for the award. The procurement data does not state the evaluation criteria.

This award provides evidence that the MCA buys cloud-based IT service management software together with licences, support and maintenance, using a further competition through a government technology framework. Suppliers aiming to compete for a comparable requirement for this buyer would need to offer a platform capable of replacing legacy service-management tools and supporting ITIL-aligned processes. The stated aims point to relevant strengths in service automation, analytics, integration with the MCA’s digital systems, user self-service and configuration management. The successful supplier was a large business, while the procurement was also identified as suitable for SMEs and voluntary, community and social enterprises. This indicates that smaller suppliers were considered eligible, although the awarded supplier’s size shows that a credible competitor must be able to deliver the full platform and continuing support requirement.

How relevant is this notice?

Notice Information

Notice Title

IT Service Management Platform (ITSM) Licences, Support and Maintenance

Notice Description

The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ef65ed7-e5ae-45b2-839f-26d0832814dc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£111,400 £100K-£500K
Lots Value
Not specified
Awards Value
£111,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 20264 weeks ago
Contract Period
10 Sep 2026 - 31 Jan 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Maritime & Coastguard Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

XMA Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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