Tender

East of England Crisis Text Support Service

CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Tender

12 Sep 2025 at 10:27

Tender Notice
Summary of the contracting process

The Cambridgeshire and Peterborough Integrated Care Board is inviting tenders for the provision of a regional 24/7 Crisis Text Support Service for the East of England. This service aims to provide urgent, confidential, and accessible support via text messaging for individuals experiencing mental health crises. The procurement process is currently at the Tender stage, utilising an open procedure due to its above-threshold nature. Interested parties should note the tender deadline of 13th October 2025. The contract, which spans from 23rd February 2026 to 30th March 2028, falls under the Community Health Services category with a focus on services, and it will be delivered in the East of England, UK.

This tender presents a substantial opportunity for businesses specialising in community health services, especially those adept at innovative and reliable digital support solutions. The estimated contract value is £2,400,000, offering significant growth potential for Small and Medium-sized Enterprises (SMEs). The successful provider will gain the opportunity to collaborate closely with NHS bodies, enhancing service integration and regional presence in health crisis management. The contract demands proficiency in service delivery that supports mental health intervention through text messaging, providing an opening for businesses with experience in digital health communications and support networks.

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Notice Information

Notice Title

East of England Crisis Text Support Service

Notice Description

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e6dc36d-fc70-4521-b80a-12796dc7a41e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
£2,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20255 months ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Feb 2026 - 30 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD
Contact Name
Hanna Chipchase
Contact Email
hanna.chipchase@eoecph.nhs.uk
Contact Phone
01223616377

Buyer Location

Locality
FULBOURN
Postcode
CB21 5XB
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
South Cambridgeshire
Electoral Ward
Fen Ditton & Fulbourn
Westminster Constituency
South Cambridgeshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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