Award

ESFA Independent Review of Customer Service

DEPARTMENT FOR EDUCATION

This public procurement record has 3 releases in its history.

AwardUpdate

30 Apr 2021 at 14:58

Award Notice
AwardUpdate

16 Apr 2021 at 09:13

Award Notice
Award

05 Oct 2020 at 10:56

Award Notice
Summary of the contracting process

The Department for Education has completed a procurement process for the tender titled "ESFA Independent Review of Customer Service." This review, classified under the CPV code for education and training services, aimed to assess the existing customer service provisions within the ESFA over a three-month period. The total contract value was £120,950, and the procurement method used was selective, involving a call-off from a framework agreement. The contract period started on 23rd September 2020 and concluded on 22nd December 2020, with the tender period closing on 18th August 2020.

This tender presents opportunities for businesses specialising in customer service analysis and educational sector consultancy. Small and medium enterprises (SMEs) in particular might find this project suitable, as there is a focus on including them in the procurement process. Companies with experience in reviewing service provision and developing improvement strategies can leverage this opportunity to expand their footprint in the education and training services sector.

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Notice Information

Notice Title

ESFA Independent Review of Customer Service

Notice Description

A short three month review of all existing customer service provision within ESFA.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-944a31df-e2f7-4286-a170-78181e487c43
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a62be162-4f1d-48ee-a22b-65d028f17c2f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£120,950 £100K-£500K
Lots Value
Not specified
Awards Value
£120,950 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20214 years ago
Submission Deadline
18 Aug 2020Expired
Future Notice Date
Not specified
Award Date
3 Sep 20205 years ago
Contract Period
22 Sep 2020 - 22 Dec 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 2WT
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG West Midlands (England)
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

PA CONSULTING HOLDINGS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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