Award

CPU 7449 Contact centre software renewal

NOTTINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Award

12 Dec 2024 at 11:34

Award Notice
Summary of the contracting process

Nottingham City Council has completed the procurement process for the renewal of contact centre software specifically designed for SIP telephony. This procurement falls under the "Software package and information systems" category (CPV code 48000000) and is located in England, United Kingdom. The procurement method used was a direct award, with Insight Direct (UK) Ltd as the supplier. The contract, valued at £80,825, started on 1st September 2024 and will end on 31st August 2025. This direct award contract was officially active as of 18th August 2024.

This tender offers significant opportunities for businesses specialising in software solutions for contact centre telephony, particularly those with expertise in SIP technologies. Small and medium-sized enterprises (SMEs) are well-suited to compete in such tenders due to the specific suitability criteria highlighted by Nottingham City Council. The focus on a direct award method suggests future opportunities may be available for businesses looking to establish direct relationships with public sector entities, especially in software service provision.

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Notice Information

Notice Title

CPU 7449 Contact centre software renewal

Notice Description

Contact centre software renewal for SIP telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50281eb0-bf03-40bf-8a64-40f647c03c67
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£80,825 Under £100K
Lots Value
Not specified
Awards Value
£80,825 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20241 years ago
Submission Deadline
1 Aug 2024Expired
Future Notice Date
Not specified
Award Date
17 Aug 20241 years ago
Contract Period
31 Aug 2024 - 31 Aug 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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