Award

RBGKEW/708 ITSM (Service Desk Tool)

ROYAL BOTANIC GARDENS, KEW

This public procurement record has 1 release in its history.

Award

07 Jan 2020 at 11:48

Award Notice
Summary of the contracting process

The Royal Botanic Gardens, Kew, based in Richmond, England, initiated a procurement process for the "RBGKEW/708 ITSM (Service Desk Tool)" on a selective basis, which serves the services industry under the CPV classification of Helpdesk and support services. The tender period concluded on 26th September 2019, and the resulting contract was formally awarded to Hornbill Systems Limited for an amount of £145,000 on 17th October 2019. The contract is set to run from 1st November 2019 until 31st October 2023.

This procurement presents growth opportunities for businesses specialising in IT service management solutions, particularly those offering ITIL modules and related services. Companies with a strong capability in implementing incident, problem, and change management tools, as well as analytics and contract management capabilities, would be well-positioned to compete for similar future tenders. As the contract is nearing its end, firms can also consider approaching the Royal Botanic Gardens for potential future collaborations or contract bids within this domain.

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Notice Information

Notice Title

RBGKEW/708 ITSM (Service Desk Tool)

Notice Description

RBG Kew is looking for a solution that supplies ITIL modules, Incident, Problem, Request Fulfilment, Change and Asset management as the main core modules, with an option of Release, Analytics and Contract Management.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-94a12cd9-16ef-4f48-a0f6-119b6135e642
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/864cffa3-0165-493a-838c-292ea1c644b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£145,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jan 20206 years ago
Submission Deadline
26 Sep 2019Expired
Future Notice Date
Not specified
Award Date
16 Oct 20196 years ago
Contract Period
1 Nov 2019 - 31 Oct 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOTANIC GARDENS, KEW
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 3AE
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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