Award

Awarded - Provision of Social Listening Tool - TalkWalker

DEPARTMENT FOR BUSINESS AND TRADE

This public procurement record has 1 release in its history.

Award

03 Dec 2025 at 11:47

Summary of the contracting process

This procurement process involves the Department for Business and Trade, based in London, England, in awarding a contract for the provision of a social listening tool known as TalkWalker. This tool will be used to extract insights from public domain social and digital media content, aiding the department’s communications and policy work in the Software package and information systems industry category. The procurement process was conducted using a selective method, specifically through a call-off from a framework agreement. The tender was classified under the services category, and the contract began on 10th November 2025 and will end on 9th November 2026. It covers various regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This awarded contract represents an opportunity for business growth, particularly for companies specialising in digital media and information systems. SMEs are particularly well-positioned to benefit from this selective procurement method conducted outside open competition, as it offers a streamlined pathway to provide specialised tools to government bodies. Although the contract has been awarded to Talkwalker S.à r.l, future similar tenders could present opportunities for small and medium enterprises with expertise in social listening and digital analysis. This procurement underscores the importance of having cutting-edge digital tools that can efficiently analyse and interpret digital media content to inform strategic decision-making processes.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Awarded - Provision of Social Listening Tool - TalkWalker

Notice Description

Procurement of a social listening tool to gain valuable insights from social and digital media content that is available in the public domain to inform DBTs communications and policy work.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-94b24025-0755-42b8-8b89-89b34778adf5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4ff6287-8bb2-454a-98e3-c16072ce80b3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£18,900 Under £100K
Lots Value
Not specified
Awards Value
£18,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20252 months ago
Submission Deadline
29 Aug 2025Expired
Future Notice Date
Not specified
Award Date
7 Nov 20253 months ago
Contract Period
10 Nov 2025 - 9 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR BUSINESS AND TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
Not specified

Local Authority
Wandsworth
Electoral Ward
Nine Elms
Westminster Constituency
Battersea

Supplier Information

Number of Suppliers
1
Supplier Name

TALKWALKER S.À R.L

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-94b24025-0755-42b8-8b89-89b34778adf5-2025-12-03T11:47:18Z",
    "date": "2025-12-03T11:47:18Z",
    "ocid": "ocds-b5fd17-94b24025-0755-42b8-8b89-89b34778adf5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_503813/1526066",
        "title": "Awarded - Provision of Social Listening Tool - TalkWalker",
        "description": "Procurement of a social listening tool to gain valuable insights from social and digital media content that is available in the public domain to inform DBTs communications and policy work.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 18900,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-08-29T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-11-10T00:00:00Z",
            "endDate": "2026-11-09T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-326543",
            "name": "Department for Business and Trade",
            "identifier": {
                "legalName": "Department for Business and Trade"
            },
            "address": {
                "streetAddress": "Old Admirality Building",
                "locality": "London",
                "postalCode": "SW1A 2BZ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "commercialddat@businessandtrade.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-13457138",
            "name": "Talkwalker S.a r.l",
            "identifier": {
                "legalName": "Talkwalker S.a r.l",
                "scheme": "GB-COH",
                "id": "13457138"
            },
            "address": {
                "streetAddress": "LABS (6th Floor), 90 High Holborn, London, WC1V 6LJ"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-326543",
        "name": "Department for Business and Trade"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-94b24025-0755-42b8-8b89-89b34778adf5-1",
            "status": "active",
            "date": "2025-11-07T00:00:00Z",
            "datePublished": "2025-12-03T11:47:18Z",
            "value": {
                "amount": 18900,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-13457138",
                    "name": "Talkwalker S.a r.l"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-11-10T00:00:00Z",
                "endDate": "2026-11-09T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e4ff6287-8bb2-454a-98e3-c16072ce80b3",
                    "datePublished": "2025-12-03T11:47:18Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}