Notice Information
Notice Title
Out of hours telephony service
Notice Description
Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required. The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours. The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-94b65330-e1db-4053-aff7-ed4646d91870
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/32e2c57f-11c1-4303-b425-6dae5ed6b442
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79990000 - Miscellaneous business-related services
Notice Value(s)
- Tender Value
- £342,900 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £330,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Feb 20233 years ago
- Submission Deadline
- 13 Jan 2023Expired
- Future Notice Date
- 20 Dec 2022Expired
- Award Date
- 15 Feb 20233 years ago
- Contract Period
- 30 Mar 2023 - 31 Mar 2029 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORWICH CITY COUNCIL
- Contact Name
- Danielle Neal
- Contact Email
- procurement@norwich.gov.uk
- Contact Phone
- 01603 987696
Buyer Location
- Locality
- NORWICH
- Postcode
- NR2 1NH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Mancroft
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/32e2c57f-11c1-4303-b425-6dae5ed6b442
15th February 2023 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/133ea3bf-8b2a-43fb-bbcf-441710684507
4th January 2023 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/1b73524e-4ee7-4be4-90c4-2cede78bf8bf
4th January 2023 - Future opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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