Award

Understanding the Customer 2026 -2029

NATIONAL HIGHWAYS LIMITED

This public procurement record has 1 release in its history.

Award

23 Apr 2026 at 12:05

Award Notice
Summary of the contracting process

National Highways Limited has completed the award stage for the contract titled "Understanding the Customer 2026-2029," within the services industry, particularly focusing on research and market research services. This procurement process involves a selective method via call-off from a framework agreement. The contract, valued at £990,000, was awarded to Ipsos Mori UK Limited on 23 April 2026, with a contract period extending from 24 April 2026 to 31 March 2029. The programme is designed to facilitate quick turnaround research to aid tactical operational or policy decision-making related to customer service, aligning with National Highways' Customer Service Strategy. National Highways is headquartered in Birmingham, England.

This tender offers substantial opportunities for businesses specialising in research and market analysis, particularly small and medium enterprises (SMEs). The contract's focus on customer-related research supports businesses in expanding their expertise and delivering strategic insights to enhance service delivery and policy formulation. Companies adept at providing analytical, contextual, and strategic advice would find themselves well-suited to offer valuable contributions to National Highways' service strategy commitments. While the key supplier is a large firm, the project’s intentional support for SMEs could cultivate growth and strategic partnerships within the industry.

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Notice Information

Notice Title

Understanding the Customer 2026 -2029

Notice Description

This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4de0421-3be3-4680-97ee-5318abbc598c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73110000 - Research services

79310000 - Market research services

Notice Value(s)

Tender Value
£990,000 £500K-£1M
Lots Value
Not specified
Awards Value
£990,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Apr 20262 days ago
Submission Deadline
9 Feb 2026Expired
Future Notice Date
Not specified
Award Date
22 Apr 20263 days ago
Contract Period
23 Apr 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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