Award

Registrant Emotional Support Helpline

NURSING AND MIDWIFERY COUNCIL

This public procurement record has 3 releases in its history.

AwardUpdate

27 Jan 2026 at 11:31

Award Notice
Award

05 Sep 2023 at 10:27

Award Notice
Tender

15 Jul 2022 at 10:11

Tender Notice
Summary of the contracting process

The Nursing and Midwifery Council (NMC), based in London, England, has concluded a procurement process for the "Registrant Emotional Support Helpline," classified under the "Helpdesk and support services" category (CPV: 72253000). The procurement, conducted under a limited procurement method for a competitive quotation below the threshold, was awarded to CNLR HORIZONS LIMITED. This award was active from 8th November 2022 and will run until 10th April 2026, with the contract valued at £84,035. The procurement process ensures a consistent delivery of support services available 24/7 across the United Kingdom, aligning with client demand and NMC requirements.

This opportunity presents significant growth potential for businesses in the support services industry, especially those capable of providing scalable and comprehensive helpline services. Small and medium-sized enterprises (SMEs) with expertise in psychological support and customer service, particularly those familiar with GDPR, safeguarding, and confidentiality, would find this contract beneficial. The NMC's emphasis on flexibility and extensive national experience indicates an appealing opportunity for businesses that can offer high-quality, tailored support to registrants involved in the Fitness to Practise process, thus enhancing their service offering and market reach.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Registrant Emotional Support Helpline

Notice Description

To provide an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£84,035 Under £100K
Lots Value
Not specified
Awards Value
£84,035 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20263 weeks ago
Submission Deadline
3 Oct 2022Expired
Future Notice Date
Not specified
Award Date
8 Nov 20223 years ago
Contract Period
8 Nov 2022 - 10 Apr 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NURSING AND MIDWIFERY COUNCIL
Contact Name
Jeremy Pewton
Contact Email
procurement@nmc-uk.org
Contact Phone
+44 207 333 6524

Buyer Location

Locality
LONDON
Postcode
W1B 1PZ
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CNLR HORIZONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261-2026-01-27T11:31:17Z",
    "date": "2026-01-27T11:31:17Z",
    "ocid": "ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "NMC-0604",
        "title": "Registrant Emotional Support Helpline",
        "description": "To provide an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.",
        "datePublished": "2022-07-15T11:11:56+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72253000",
            "description": "Helpdesk and support services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 84035,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2022-10-03T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-11-08T00:00:00Z",
            "endDate": "2026-04-10T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/607af90b-03f8-454f-9588-ba5d9f0b48e3",
                "datePublished": "2022-07-15T11:11:56+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FxGd77hQ",
            "name": "Nursing And Midwifery Council",
            "identifier": {
                "legalName": "Nursing And Midwifery Council",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/FxGd77hQ"
            },
            "address": {
                "streetAddress": "23 Portland Place",
                "locality": "LONDON",
                "postalCode": "W1B1PZ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jeremy Pewton",
                "email": "Procurement@nmc-uk.org",
                "telephone": "+44 207 333 6524"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02271807",
            "name": "CNLR HORIZONS LIMITED",
            "identifier": {
                "legalName": "CNLR HORIZONS LIMITED",
                "scheme": "GB-COH",
                "id": "02271807"
            },
            "address": {
                "streetAddress": "23 Kensington Square LONDON W8 5HN GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FxGd77hQ",
        "name": "Nursing And Midwifery Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261-1",
            "status": "active",
            "date": "2022-11-08T00:00:00Z",
            "datePublished": "2023-09-05T11:27:21+01:00",
            "value": {
                "amount": 84035,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02271807",
                    "name": "CNLR HORIZONS LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-11-08T00:00:00Z",
                "endDate": "2026-04-10T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7",
                    "datePublished": "2023-09-05T11:27:21+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2026-01-27T11:31:17Z"
                }
            ]
        }
    ]
}