Notice Information
Notice Title
Service Desk Management System
Notice Description
Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket. Additional information: Responses to questions raised.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-95b70e9a-e4b7-431d-8163-76702647fc42
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48610000 - Database systems
Notice Value(s)
- Tender Value
- £36,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Sep 20196 years ago
- Submission Deadline
- 27 Sep 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 4 Nov 2019 - 3 Nov 2022 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NACRO
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 0EH
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6
8th November 2019 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/a8a634c5-cf25-453a-a46f-177763051c47
Clarification log - 20 Sept 2019 -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae283ec3-cb2e-4956-aa8d-d31fc16e9854
Nacro general terms and conditions
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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