Planning

DWP Strategic Video Channel Solution

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Planning

02 Mar 2021 at 17:31

Market Engagement Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is currently in the planning stage of its procurement process for a project titled "DWP Strategic Video Channel Solution." This initiative falls within the IT services industry, specifically regarding video conferencing software development services. The engagement end date for interested suppliers is set for 17 March 2021. Interested parties should contact DWP via the email provided to register their interest and will need to sign a Non-Disclosure Agreement to receive further requirements.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are encouraged to participate as they may offer innovative and agile solutions aligned with DWP's objectives. Companies with expertise in digital channels and video connectivity will be especially suited to compete for this contract, as DWP aims to enhance customer interactions through a strategic video channel in response to evolving digital needs.

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Notice Information

Notice Title

DWP Strategic Video Channel Solution

Notice Description

The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings. The maturity of our customers' technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers' interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained. Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c24045b0-01dc-48bf-b81f-dc140aa73afe
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72212515 - Video conferencing software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Mar 20214 years ago
Submission Deadline
Not specified
Future Notice Date
17 Mar 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cd.digitalchannels@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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