Notice Information
Notice Title
Customer Relationship Management (CRM)
Notice Description
This contract is to engage a specialist CRM provider to develop and implement a solution to enable improvements to the way CSHR manage customer (candidate and vacancy holder) communications and performance reporting.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/30591492-5cb7-4062-8548-0ab031d1f59e
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £348,778 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Jan 20197 years ago
- Submission Deadline
- 16 Nov 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 23 Dec 20169 years ago
- Contract Period
- 13 Jan 2017 - 12 Jan 2019 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M GOVERNMENT CABINET OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2AS
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/30591492-5cb7-4062-8548-0ab031d1f59e
28th January 2019 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/c852508c-9c1c-4553-8d06-f867aa504bf3
CRM - G-Cloud 8 Framework Agreement Call Off contract
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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