Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

omnichannel contact centre solution for Oxfordshire County Council

Oxfordshire County Council

This public procurement record has 1 release in its history.

Award

18 Sep 2024 at 17:25

Award Notice
Summary of the contracting process

Oxfordshire County Council has completed the procurement process for an omnichannel contact centre solution, awarded to Zoom Video Communications, Inc. This contract, which falls under the industry category of software package and information systems, is valued at £657,308. The contract period begins on 29 August 2024 and ends on 28 August 2027. The procurement method was classified as 'Other'. Key locations for delivery include the UK, Europe, and several other global territories. The tendering stage ended on 1 August 2024.

This procurement presents significant growth opportunities for businesses specialising in customer engagement and omnichannel solutions. SMEs are particularly encouraged to take advantage of similar opportunities, as Oxfordshire County Council's focus includes SMEs. Companies with capabilities in providing integrated digital communication systems may find such tenders particularly suited to their offerings, enabling them to expand their market reach both locally and internationally.

How relevant is this notice?

Notice Information

Notice Title

omnichannel contact centre solution for Oxfordshire County Council

Notice Description

Oxfordshire County Council as part of its Customer Engagement strategy is seeking to procure an omnichannel contact centre solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/483ebff2-0f33-4b45-b988-1fab9114b0d5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£657,308 £500K-£1M
Lots Value
Not specified
Awards Value
£657,308 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20241 years ago
Submission Deadline
1 Aug 2024Expired
Future Notice Date
Not specified
Award Date
23 Aug 20242 years ago
Contract Period
29 Aug 2024 - 28 Aug 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oxfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1ND
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Zoom Video Communications Inc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...