Award

Contact Service Centre

NUCLEAR DECOMMISSIONING AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

30 Sep 2020 at 15:01

Award Notice
Award

30 Sep 2020 at 15:00

Award Notice
Summary of the contracting process

The Nuclear Decommissioning Authority in England has completed a tender process for the "Contact Service Centre" project, aimed at establishing a call centre specifically for Radioactive Waste Management. The contract was awarded to Arvato, with the total contract value amounting to £1,400,516.13. This contract began on 14th September 2020 and will run until 13th September 2023. The procurement method utilised was selective, following a call-off from the CCS Framework RM3815, with the tender period having closed on 20th March 2020.

This contract presents significant opportunities for businesses specialising in call centre services and customer support operations. Companies equipped with the necessary resources, systems, and expertise are well-suited to engage in similar future tenders. With the Nuclear Decommissioning Authority's high profile and long-term contracts, businesses in the technology and service sectors can leverage this as a stepping stone to enhance their capabilities and expand their market presence in the public sector.

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Notice Information

Notice Title

Contact Service Centre

Notice Description

Radioactive Waste Management conducted a Further Competition from the CCS Framework RM3815, for the successful contractor to provide a Contact Service Centre to Radioactive Waste Management. The Supplier will provide the necessary resource, systems, expertise, behaviours and cultural alignment to successfully deliver a Contact Service Centre to RWM.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,400,516 £1M-£10M
Lots Value
Not specified
Awards Value
£1,400,516 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20205 years ago
Submission Deadline
20 Mar 2020Expired
Future Notice Date
Not specified
Award Date
13 Sep 20205 years ago
Contract Period
13 Sep 2020 - 13 Sep 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NUCLEAR DECOMMISSIONING AUTHORITY
Contact Name
Radioactive Waste Management
Contact Email
joshua.may@nda.gov.uk
Contact Phone
01925 802524

Buyer Location

Locality
DIDCOT
Postcode
OX11 0GD
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Vale of White Horse
Electoral Ward
Hendreds
Westminster Constituency
Didcot and Wantage

Supplier Information

Number of Suppliers
1
Supplier Name

ARVATO

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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