Award

Provision of Service Desk Software for West Midlands Fire Service

WEST MIDLANDS FIRE SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

09 Jul 2025 at 11:56

Award Notice
Award

09 Jul 2025 at 11:36

Award Notice
Summary of the contracting process

The procurement process for the provision of service desk software for the West Midlands Fire Service represents a crucial initiative in the software package and information systems industry. This tender, titled "Provision of Service Desk Software for West Midlands Fire Service," falls under the services category and is based in the West Midlands, United Kingdom. Administered by West Midlands Fire Service, headquartered in Birmingham, England, the procurement follows a selective method through a call-off from a framework agreement. The process reached the award update stage, with Freshworks Inc. being the successful supplier, and the award was published on 9th July 2025. The contract, valued at £309,840, began on 14th May 2025 and will last until 13th May 2028.

This tender opens avenues for business growth, especially for SMEs that specialise in software package and information systems. Companies with established expertise in IT service management software stand to benefit significantly, given the requirement for FreshWorks ITSM service desk software. It presents a significant opportunity for businesses to collaborate with a major public sector organisation like the West Midlands Fire Service, offering sustained engagement over a three-year contract period. By participating in such selective procurements via framework agreements, businesses can enhance their credibility and expand their portfolios in the public services arena.

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Notice Information

Notice Title

Provision of Service Desk Software for West Midlands Fire Service

Notice Description

Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£309,840 £100K-£500K
Lots Value
Not specified
Awards Value
£309,840 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20257 months ago
Submission Deadline
1 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Apr 20259 months ago
Contract Period
13 May 2025 - 13 May 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS FIRE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B7 4HW
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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