Tender

2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems

BRITISH COUNCIL(THE)

This public procurement record has 1 release in its history.

Tender

27 Jan 2022 at 13:50

Tender Notice
Summary of the contracting process

The British Council is inviting tenders for consultancy support related to the development and integration of Salesforce CRM systems. The procurement process is currently in the Award stage, following the completion of the tender period which ended on 23 February 2022. The contract, valued at £105,000, commenced on 12 April 2022 and will extend until 12 April 2024. The service falls within the IT services sector, specifically focusing on consulting and software development. Interested parties were required to register on the British Council's e-Tendering portal to participate in the process.

This contract presents a substantial opportunity for businesses specialising in IT consulting, particularly those with expertise in CRM implementations and system integrations. Small and medium-sized enterprises (SMEs) are encouraged to apply, especially those that can demonstrate their capability in developing enterprise-level solutions. Companies that excel in customer service enhancements, software development, and cloud-based solutions will find this tender particularly relevant, as the British Council seeks innovative approaches to enhance their Salesforce capabilities.

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Notice Information

Notice Title

2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems

Notice Description

We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council: 1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers. - English teaching support system - IELTS Exams support system - Outlook (for our B2B users only) - Our 'Data layer' ('Master Customer Reference' / Azure) 2. Integration with external systems (for our B2B users) 3. Customer service/sales development - Further development of Salesforce 'Chat Bot' - Further development of lead generation for B2B users - Integration with cloud telephony solution - Support for and reporting on sales Additional information: Bidders will be required to register on British Council's e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and 'means of proof' will be required. These conditions are outlined in the RFP.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dc78654f-6d2e-4a39-9f87-09f92aa7a5c9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£96,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20224 years ago
Submission Deadline
23 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Apr 2022 - 5 Apr 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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