Award

CTSC and DTS Telephony Continuity Services Contract

MINISTRY OF JUSTICE

This public procurement record has 5 releases in its history.

AwardUpdate

23 Nov 2023 at 14:43

AwardUpdate

25 May 2023 at 09:10

AwardUpdate

23 May 2023 at 11:22

AwardUpdate

09 Feb 2022 at 17:11

Award

14 Apr 2021 at 11:12

Summary of the contracting process

The Ministry of Justice has awarded a contract for CTSC and DTS Telephony Continuity Services through a selective procurement method. The contract is valued at £5,880,727.97 and runs from March 31, 2021, to March 30, 2024. This opportunity falls under the services category, and the buying organisation is based in London, England. The contract was awarded on March 8, 2021, with a tender period ending on March 8, 2021.

This procurement process by the Ministry of Justice provides an opportunity for small and medium enterprises (SMEs) to compete. Businesses involved in call centre services may find this tender particularly suitable for growth. The contract, awarded to 8x8 UK Limited, offers a chance for eligible suppliers to engage in delivering telephony continuity services, enhancing business prospects in the service industry. The initiative supports SMEs and aligns with a framework agreement approach.

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Notice Title

CTSC and DTS Telephony Continuity Services Contract

Notice Description

This publication is for transparency purposes only. This contract was awarded following a GCloud 12 exercise. The contract is for CTSC and DTS Telephony Continuity Services.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£7,499,113 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Nov 20232 years ago
Submission Deadline
8 Mar 2021Expired
Future Notice Date
Not specified
Award Date
8 Mar 20214 years ago
Contract Period
30 Mar 2021 - 30 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Additional Buyers

MINISTRY OF JUSTICE.

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

8X8

MICROSOFT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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