Award

Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072)

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

20 May 2021 at 14:55

Award Notice
Summary of the contracting process

The procurement process involves the Department for Work and Pensions (DWP), seeking services for the delivery of Apprenticeships in Customer Service at Levels 2 and 3. This tender falls under the services category, specifically focusing on customer services and staff development. The procurement method adopted is selective, facilitated through a call-off from a dynamic purchasing system. The tender was awarded on 1st April 2021, with the contract period established from the same date until 1st August 2022, and the tender period concluded on 25th March 2021.

This opportunity presents a significant avenue for business growth, particularly for large training and development organisations well-versed in apprenticeship programmes. Competitors should include businesses that specialise in education and vocational training, especially those equipped to deliver structured apprenticeship courses tailored to customer service skills. With a total contract value of £2 million, this tender could enhance the profile of any successfully awarded supplier, reinforcing their capabilities within this essential area of staff development.

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Notice Information

Notice Title

Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072)

Notice Description

Delivery of Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072) to DWP staff.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2a20b16f-2c58-4631-9c2f-724fb7f58216
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79633000 - Staff development services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
25 Mar 2021Expired
Future Notice Date
Not specified
Award Date
31 Mar 20214 years ago
Contract Period
31 Mar 2021 - 1 Aug 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

REALISE LEARNING AND EMPLOYMENT

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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