Award

The Provision of a Resilience Benefits Processing Service

LONDON BOROUGH OF WANDSWORTH

This public procurement record has 1 release in its history.

Award

23 Jun 2017 at 11:51

Summary of the contracting process

The London Borough of Wandsworth has completed a procurement process titled "The Provision of a Resilience Benefits Processing Service." This service, falling under the category of benefit services, was initiated through an open tender method. The contract, valued at £1,130,000, will run from 1st May 2017 to 30th April 2018, with the tender period concluding on 30th April 2017. The contract's location is within London, United Kingdom, and the primary objective is to support the Council’s Benefits team in processing applications, managing complaints, and handling reconsiderations.

This tender presents significant opportunities for businesses in the service sector, particularly those with expertise in public sector benefits processing and client management. Companies that specialise in administrative support services or have experience in responding to public inquiries will find themselves well-suited to compete for similar contracts. The successful contractor, Northgate Public Services (UK) Limited, has set a benchmark for the level of service and responsiveness expected, which could inform the strategies of potential bidders in future tenders.

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Notice Title

The Provision of a Resilience Benefits Processing Service

Notice Description

Wandsworth Borough Council was seeking a Contractor to carry out and assist the Council's Benefits team by providing a remote resilience service. The Contractor will deal with the day-to-day processing of benefits applications and changes as well as reply to complaints (including MP's and members enquiries) and reconsiderations (explanations and statement of reasons).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cdc71451-294f-4cdf-871d-d5a22b807e91
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75310000 - Benefit services

Notice Value(s)

Tender Value
£1,130,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,130,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jun 20178 years ago
Submission Deadline
30 Apr 2017Expired
Future Notice Date
Not specified
Award Date
29 Apr 20178 years ago
Contract Period
30 Apr 2017 - 30 Apr 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WANDSWORTH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW18 2PU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
TLI London

Local Authority
Wandsworth
Electoral Ward
Wandsworth Town
Westminster Constituency
Putney

Supplier Information

Number of Suppliers
1
Supplier Name

NORTHGATE PUBLIC SERVICES (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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