Award

Customer Service Desk & Associated Services

THE PLANNING INSPECTORATE

This public procurement record has 1 release in its history.

Award

28 Jun 2023 at 12:46

Award Notice
Summary of the contracting process

The Planning Inspectorate in BRISTOL has awarded the contract for "Customer Service Desk & Associated Services" to ROUTE 101 LIMITED. The procurement was part of the Crown Commercial service - GCloud 13 Framework Agreement under Lot 2 Cloud Software. The contract is valued at £147,000 with a contract period from 19th July 2023 to 18th July 2025, making it suitable for SMEs.

This tender for software package and information systems presents an opportunity for businesses in BRISTOL to provide customer service desk and associated services. SMEs with expertise in cloud software and service delivery are well-suited to compete in this procurement stage. The selective procurement method means that suppliers need to be part of the framework agreement to bid for this contract.

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Notice Information

Notice Title

Customer Service Desk & Associated Services

Notice Description

Crown Commercial service - GCloud 13 Framework Agreement RM1557.13 Lot 2 Cloud Software Call-Off Contract Please see uploaded Specification document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f6efea3d-b8ab-4345-a0b4-127a9f4e3ef2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£147,000 £100K-£500K
Lots Value
Not specified
Awards Value
£147,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jun 20232 years ago
Submission Deadline
2 Jun 2023Expired
Future Notice Date
Not specified
Award Date
18 Jun 20232 years ago
Contract Period
18 Jul 2023 - 18 Jul 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE PLANNING INSPECTORATE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6PN
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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