Award

Qualtrics Customer Experience Platform

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 1 release in its history.

Award

22 Mar 2021 at 11:36

Summary of the contracting process

The recent procurement process titled "Qualtrics Customer Experience Platform" was conducted by the Department of Health and Social Care (T&T) based in London, United Kingdom. This project falls within the industry category of Software package and information systems, with a total contract value of £1,210,000. The procurement method was selective, involving a call-off from a framework agreement. The tender period closed on 5th March 2021, and the contract commenced on the same date, set to run until 4th March 2022. The awarding of the contract was officially published on 22nd March 2021.

This tender presents significant opportunities for businesses involved in technology services, particularly those specialising in electronic survey tools or customer experience platforms. Large-scale firms, similar to Qualtrics LLC, which was awarded this contract, would have a competitive advantage. Other businesses with relevant technological capabilities and experience in delivering software solutions to public sector clients could also find this an advantageous opportunity, allowing them to expand their market presence and foster relationships with government entities.

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Notice Title

Qualtrics Customer Experience Platform

Notice Description

Provison of electronic surveys to support the voice of the customer programme

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/76021e9d-cb31-45bd-8b67-5b8deaa00dbe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,210,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,210,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Mar 20214 years ago
Submission Deadline
5 Mar 2021Expired
Future Notice Date
Not specified
Award Date
4 Mar 20214 years ago
Contract Period
5 Mar 2021 - 4 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Procurement Operations
Contact Email
procurement.operations@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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