Award

Quality of Customer Service on Tax Return Accuracy

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

10 Apr 2017 at 10:03

Award Notice
Summary of the contracting process

The National Audit Office is conducting an award for the tender titled "Quality of Customer Service on Tax Return Accuracy," focusing on customer services within the public sector. This procurement process has reached the award stage, with the contract period running from 1 January 2016 to 31 July 2016. The total value of the contract is £20,523. The award decision was made on 1 December 2015, and the notice was published on 10 April 2017, indicating successful completion.

This tender presents substantial growth opportunities for businesses offering services in customer support and taxation accuracy, particularly for large established firms capable of managing high-volume customer interactions. Suppliers that specialise in governmental advisory services, customer service training, and quality assurance in public service delivery would be well-positioned to compete and expand their operations in response to such public procurement opportunities.

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Notice Information

Notice Title

Quality of Customer Service on Tax Return Accuracy

Notice Description

Quality of Customer Service on Tax Return Accuracy

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9a2b91c8-7f33-4d34-95b1-60a9b448bf52
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£20,523 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Apr 20178 years ago
Submission Deadline
1 Dec 2015Expired
Future Notice Date
Not specified
Award Date
1 Dec 201510 years ago
Contract Period
1 Jan 2016 - 31 Jul 2016 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

UNIVERSITY OF EXETER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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