Award

HMLR701091 - Membership for the Institute of Customer Service

HM LAND REGISTRY

This public procurement record has 2 releases in its history.

Award

28 Mar 2025 at 14:42

Award Notice
Award

28 Mar 2025 at 14:40

Award Notice
Summary of the contracting process

The contracting process initiated by HM Land Registry pertains to the procurement of "HMLR701091 - Membership for the Institute of Customer Service." This procurement falls under the industry category of Membership organisation services (CPV code: 98100000). The procurement stage is at the Award stage, with the entire process being completed. The contract is set to start on 1st April 2025 and end on 31st March 2028, with a total contract value of £57,000. The procurement method used was direct procurement via a single tender action below threshold, and the contract will have nationwide and international implications.

This tender represents an opportunity for multi-site, national, or international businesses, particularly those focusing on long-term customer service strategies, to enhance their business growth through membership with the Institute of Customer Service. Small and medium-sized enterprises (SMEs) are especially well-suited to compete for such contracts due to their potential for flexible and innovative customer service solutions. The contract offers a substantial term of three years, providing sustained benefits and strategic advantages for businesses aiming to excel in customer service domains.

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Notice Information

Notice Title

HMLR701091 - Membership for the Institute of Customer Service

Notice Description

Membership for the Institute of Customer Service. This is for multi-site, national or international businesses, focusing on long-term customer service strategies

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ad8950fe-ce43-419c-942a-bce16d1af376
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98100000 - Membership organisation services

Notice Value(s)

Tender Value
£57,000 Under £100K
Lots Value
Not specified
Awards Value
£57,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 202511 months ago
Submission Deadline
10 Feb 2025Expired
Future Notice Date
Not specified
Award Date
28 Feb 202512 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2AQ
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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