Tender

CO0423 Enterprise Service Management Solution

ESSEX COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Tender

16 Aug 2024 at 09:21

Tender Notice
Tender

13 Aug 2024 at 09:00

Tender Notice
Summary of the contracting process

Essex County Council is inviting tenders for a commercial off-the-shelf Enterprise Service Management Solution, under the title "CO0423 Enterprise Service Management Solution". This procurement falls under the IT services category, including consulting, software development, Internet, and support. The project is located in England, with important dates including a tender period ending on 18th November 2024, and the contract running from 10th March 2025 to 9th March 2030. The procurement is currently in the tender stage and follows a restricted procedure above the threshold, with a total value of £1,500,000 GBP.

This tender represents an excellent opportunity for businesses specialising in IT services to engage with a local authority on a significant project aimed at enhancing service management. The solution sought is expected to improve efficiency through automation and integration, which could lead to further collaborations if the implementation is successful. SMEs are encouraged to participate, given that the Authority has indicated suitability for small to medium enterprises. Companies with a focus on customer-focused service management and technological solutions are likely to find this tender well-suited to their expertise.

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Notice Information

Notice Title

CO0423 Enterprise Service Management Solution

Notice Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/346f102a-bd7b-48d9-b769-584ff07060c5
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Aug 20241 years ago
Submission Deadline
12 Sep 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Mar 2025 - 9 Mar 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Molly Brown
Contact Email
molly.brown2@essex.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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