Award

GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service

UK RESEARCH & INNOVATION

This public procurement record has 1 release in its history.

Award

26 Sep 2022 at 10:50

Award Notice
Summary of the contracting process

The UK Research & Innovation recently awarded a contract for cloud-based telephony for the customer support service in Swindon. The procurement process reached the award stage on 31st August 2022, with a contract period starting on 1st September 2022 and ending on 17th May 2023. The total contract value is £34,235.50. The buying organisation, UK Research & Innovation, selected Natterbox Ltd as the supplier for this service in a negotiated procedure without prior publication.

This contract for IT services presents an opportunity for businesses in the consulting, software development, and internet support industry categories to provide cloud-based telephony services. Businesses with a large-scale operation like Natterbox Ltd, the awarded supplier, may find such tenders fitting. The tender period ended on 31st August 2022, with the contract signed for a nine-month duration until May 2023. Companies interested in providing similar services should consider monitoring UKRI's procurement activities for potential future opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service

Notice Description

**This is a Contract Award Notice for the requirement of Cloud-based telephony for the customer support service.** The contract was awarded following a negotiated procedure without prior publication, in accordance with Regulation 32 of the Public Contract Regulations 2015. Additional information: Procurement Contract Transparency Data: Redacted contract documents will be made available within the next 30 days on the UKRI website at: https://www.ukri.org/about-us/procurement-contract-transparency-data/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£34,235 Under £100K
Lots Value
Not specified
Awards Value
£34,235 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20223 years ago
Submission Deadline
30 Aug 2022Expired
Future Notice Date
Not specified
Award Date
30 Aug 20223 years ago
Contract Period
31 Aug 2022 - 17 May 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK RESEARCH & INNOVATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

NATTERBOX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5-2022-09-26T11:50:04+01:00",
    "date": "2022-09-26T11:50:04+01:00",
    "ocid": "ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP722809340",
        "title": "GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service",
        "description": "**This is a Contract Award Notice for the requirement of Cloud-based telephony for the customer support service.** The contract was awarded following a negotiated procedure without prior publication, in accordance with Regulation 32 of the Public Contract Regulations 2015. Additional information: Procurement Contract Transparency Data: Redacted contract documents will be made available within the next 30 days on the UKRI website at: https://www.ukri.org/about-us/procurement-contract-transparency-data/",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 34235.5,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not specified",
        "tenderPeriod": {
            "endDate": "2022-08-31T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-09-01T00:00:00+01:00",
            "endDate": "2023-05-17T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-153915",
            "name": "UK Research & Innovation",
            "identifier": {
                "legalName": "UK Research & Innovation"
            },
            "address": {
                "streetAddress": "Polaris House, North Star Avenue",
                "locality": "Swindon",
                "postalCode": "SN2 1FL",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "Corporate Procurement",
                "email": "corporateprocurement@ukri.org",
                "telephone": "+441793867000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-220093",
            "name": "Natterbox Ltd",
            "identifier": {
                "legalName": "Natterbox Ltd"
            },
            "address": {
                "streetAddress": "No 1 Croydon 12-16 Addiscombe Road Croydon CR0 0XT"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-153915",
        "name": "UK Research & Innovation"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5-1",
            "status": "active",
            "date": "2022-08-31T00:00:00+01:00",
            "datePublished": "2022-09-26T11:50:04+01:00",
            "value": {
                "amount": 34235.5,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-220093",
                    "name": "Natterbox Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-09-01T00:00:00+01:00",
                "endDate": "2023-05-17T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b",
                    "datePublished": "2022-09-26T11:50:04+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Please follow this link to view the notice.",
                    "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=722809340"
                }
            ]
        }
    ]
}