Notice Information
Notice Title
Housing Services Advisor
Notice Description
Job Title: Housing Services Advisor Rate of Pay: ?12.02 per hour Hours: 37 per week Location: Hybrid/ Oldbury, Tipton & Rowley Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work. We will expect our officers to: o Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments. o Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided. o Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction. o Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required. o Support lone working and similar tools to ensure the safety of Housing Services Officers. o Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases. o Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. For further details about this role please refer to the Job Description and Personnel Specification. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. T... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Tuesday 18th July 2023 at 17:00pm Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9b910e6b-269a-485c-9273-138beb26e3a3
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/04faaf3d-27b8-4157-ae1d-07d0a4137663
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79600000 - Recruitment services
Notice Value(s)
- Tender Value
- £6,176 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Jul 20232 years ago
- Submission Deadline
- 18 Jul 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 24 Jul 2023 - 31 Oct 2023 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SANDWELL METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- B70 8SZ
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG37 Sandwell
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Sandwell
- Electoral Ward
- West Bromwich Central
- Westminster Constituency
- West Bromwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/04faaf3d-27b8-4157-ae1d-07d0a4137663
13th July 2023 - Opportunity notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-9b910e6b-269a-485c-9273-138beb26e3a3-2023-07-13T15:43:52+01:00",
"date": "2023-07-13T15:43:52+01:00",
"ocid": "ocds-b5fd17-9b910e6b-269a-485c-9273-138beb26e3a3",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "IT-230-7130-WL110723",
"title": "Housing Services Advisor",
"description": "Job Title: Housing Services Advisor Rate of Pay: ?12.02 per hour Hours: 37 per week Location: Hybrid/ Oldbury, Tipton & Rowley Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work. We will expect our officers to: o Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments. o Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided. o Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction. o Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required. o Support lone working and similar tools to ensure the safety of Housing Services Officers. o Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases. o Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. For further details about this role please refer to the Job Description and Personnel Specification. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. T... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Tuesday 18th July 2023 at 17:00pm Is a Recurrent Procurement Type? : No",
"datePublished": "2023-07-13T15:29:03+01:00",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79600000",
"description": "Recruitment services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
}
]
}
],
"minValue": {
"amount": 5336.88,
"currency": "GBP"
},
"value": {
"amount": 6176.04,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (below threshold)",
"tenderPeriod": {
"endDate": "2023-07-18T17:00:00+01:00"
},
"contractPeriod": {
"startDate": "2023-07-24T01:00:00+01:00",
"endDate": "2023-10-31T23:59:59Z"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/04faaf3d-27b8-4157-ae1d-07d0a4137663",
"datePublished": "2023-07-13T15:29:03+01:00",
"format": "text/html",
"language": "en",
"dateModified": "2023-07-13T15:43:52+01:00"
},
{
"id": "2",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-115080",
"name": "Sandwell Metropolitan Borough Council",
"identifier": {
"legalName": "Sandwell Metropolitan Borough Council"
},
"address": {
"streetAddress": "1 Providence Place, West Bromwich",
"locality": "West Midlands",
"postalCode": "B70 8SZ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Karendeep Bassra",
"email": "karendeep_bassra@sandwell.gov.uk",
"telephone": "0121 569 4766"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-115080",
"name": "Sandwell Metropolitan Borough Council"
}
}