Tender

Gloucestershire Mental Wellbeing Helpline

GLOUCESTERSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Tender

11 Oct 2022 at 16:14

Tender Notice
Tender

11 Oct 2022 at 15:51

Tender Notice
Summary of the contracting process

The Gloucestershire County Council has initiated a tender process for a new remote open access service providing integrated support for adults experiencing mental health issues. The title of the tender is "Gloucestershire Mental Wellbeing Helpline" falling under the health services category. The service will be accessible to adults in Gloucestershire, with no referral required, available via telephone, web chat, and text. The procurement stage is currently in the tender period, ending on 22nd November 2022, with a contract period starting from 1st April 2023 until 31st March 2026.

This procurement opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses in the health services and social services sectors are well-suited to compete for this tender. Gloucestershire County Council aims to establish a unique brand identity for the service and engage with key partners and stakeholders to raise awareness. The procurement method is an open procedure, allowing fair competition for interested businesses.

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Notice Information

Notice Title

Gloucestershire Mental Wellbeing Helpline

Notice Description

Gloucestershire County Council wishes commission a new remote open access service providing integrated support for adults experiencing mild-moderate mental health issues such as anxiety, low-mood, depression, and support for self-harm. This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral, and will be accessed through a variety of methods (however telephone and web chat and/or text will be a minimum service requirement). Service Users will be able to remain anonymous if they wish. The core service model will include provision of: Non-judgemental, person-centred support via an open access remote helpline (telephone and web chat and/or text), providing emotional, listening, and practical support by trained advisers on a 'drop in' basis for the Target Audience (section 3 of this document), to help manage their presenting issues. For individuals presenting with actual self-harm or self-harm ideation this will include mechanisms to reduce harm such as wound care and alternative, less harmful ways of managing feelings, recognising triggers etc. Signposting to other sources of support where appropriate (local and national), based on the needs of the Service User. Access to a wide variety of online self-care tools and resources, including signposting to hard copies where online options are not accessible. The new Service must work alongside and (where appropriate) signpost into Gloucestershire's existing mental health services; and other sources of community-based support to ensure integrated care pathways. The Service will have its own unique brand identity (i.e., name, logo, and website) and the Provider must develop promotional and signposting materials, and engage with key partners, stakeholders, and community groups to establish partnerships and help raise awareness of the Service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63583fde-2a9d-44b4-8df5-52e111071c36
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85312300 - Guidance and counselling services

85320000 - Social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Oct 20223 years ago
Submission Deadline
22 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GLOUCESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLOUCESTER
Postcode
GL1 2TH
Post Town
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Gloucester
Electoral Ward
Westgate
Westminster Constituency
Gloucester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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