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ID588 - Out of Hours Contact Centre - AWARD

Aspire Housing

This public procurement record has 1 release in its history.

Award

28 Jan 2026 at 11:11

Award Notice
Summary of the contracting process

Aspire Housing has completed the procurement process for an Out of Hours Contact Centre provision. The contract, awarded to Orbis Protect, will commence in April 2026 and is set for a term of three years, with the possibility of a two-year extension. The procurement followed an open procedure, and the award stage concluded on 12th January 2026. This project falls within the call centre industry category (CPV code 79512000) and covers delivery locations including the United Kingdom and other international regions. The tender period ended on 17th December 2025, indicating the contract's readiness for implementation.

This contract presents significant business growth opportunities, particularly for companies specialising in call centre operations. While the award has been made, similar upcoming tenders may present opportunities for businesses experienced in providing comprehensive communication services. Companies of all sizes that can efficiently manage client interactions across diverse geographical regions would be well-positioned to compete in future similar tenders undertaken by Aspire Housing or similar organisations.

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Notice Information

Notice Title

ID588 - Out of Hours Contact Centre - AWARD

Notice Description

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4b4b8e62-6bed-46ad-bb10-31ab663f3a7a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20267 months ago
Submission Deadline
17 Dec 2025Expired
Future Notice Date
Not specified
Award Date
12 Jan 20267 months ago
Contract Period
1 Apr 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Aspire Housing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
N-U-L
Postcode
ST5 0QW
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified
Local Authority
Newcastle-under-Lyme
Electoral Ward
May Bank
Westminster Constituency
Newcastle-under-Lyme

Supplier Information

Number of Suppliers
1
Supplier Name

Orbis Protect Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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