Award

Transformation of Customer Participation in Co-Delivery of Services

WATER SERVICES REGULATION AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

27 Mar 2017 at 12:17

Award Notice
Award

02 Mar 2017 at 18:31

Award Notice
Summary of the contracting process

The WATER SERVICES REGULATION AUTHORITY has recently completed the tender titled "Transformation of Customer Participation in Co-Delivery of Services". This procurement falls under the Business and management consultancy services category and was conducted using an open procurement method. The tender period concluded on 14 December 2016, with the contract period starting from 3 January 2017 and ending on 31 March 2017. The project is based in the West Midlands and London, UK, focusing on enhancing customer participation in the water sector's service delivery.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) specialising in business consultancy and customer engagement strategies. Companies well-versed in co-creation and customer service frameworks will find this tender a potential avenue for business growth, especially those that can provide innovative solutions to enhance customer participation within the water industry.

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Notice Information

Notice Title

Transformation of Customer Participation in Co-Delivery of Services

Notice Description

The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by: * identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; * identifying how the frontier could be shifted further; * setting out a framework for customer participation in the co-delivery of solutions in the water sector; and * setting out a framework for assessing it and challenging companies at the next price review.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£53,005 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20178 years ago
Submission Deadline
14 Dec 2016Expired
Future Notice Date
Not specified
Award Date
21 Dec 20169 years ago
Contract Period
3 Jan 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CORPORATE CULTURE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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