Award

Speak Up Helpline

DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)

This public procurement record has 1 release in its history.

Award

01 Jun 2023 at 09:17

Award Notice
Summary of the contracting process

The Department of Health and Social Care has completed the procurement process for the "Speak Up Helpline" tender. This opportunity was for the provision of a signposting helpline and online tool for NHS and social care workers. The contract is worth £161,088 (excluding VAT) and has a duration of 12 months, with the possibility of extension. The tender, classified under business services, specifically call centres and miscellaneous business-related services, had an open procedure method and the tender period ended on 22nd March 2023. The buying organisation's address is 39 Victoria Street, London, SW1H 0EU, United Kingdom.

This tender by the Department of Health and Social Care presents an opportunity for businesses, especially those in law, marketing, consulting, recruitment, printing, security, and related services, to deliver a valuable service to healthcare and social care sectors. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this tender. With a contract value of over £160,000, businesses interested in providing call center services and other miscellaneous business-related services should consider pursuing this opportunity that aligns with the public healthcare sector's needs.

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Notice Information

Notice Title

Speak Up Helpline

Notice Description

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Contract term: 12 months with the option to extend for up to 24 months in 12 month periods. Estimated contract value (including extensions): PS161,088 (excl. VAT). This equates to PS53,696 (excl. VAT) per year (providing all extensions are exercised). The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c21988f-82ed-47f9-9062-dbd5e2f58e31
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79512000 - Call centre

79990000 - Miscellaneous business-related services

Notice Value(s)

Tender Value
£161,088 £100K-£500K
Lots Value
Not specified
Awards Value
£161,088 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jun 20232 years ago
Submission Deadline
22 Mar 2023Expired
Future Notice Date
Not specified
Award Date
25 May 20232 years ago
Contract Period
31 May 2023 - 31 May 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL ENTERPRISE DIRECT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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