Award

Digital Customer Service Platform

SWALE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

10 May 2019 at 09:46

Award Notice
Summary of the contracting process

Swale Borough Council is seeking suppliers for a Digital Customer Service Platform as part of a selective procurement method, specifically a call-off from a framework agreement. The procurement process is currently at the award stage, with the contract awarded on 31 March 2019. The total value of the contract is £70,880, and the contract period spans from 1 April 2019 to 31 March 2021. The project falls under the software package and information systems industry category and is located in the South East region of the United Kingdom.

This tender offers significant opportunities for businesses, particularly those involved in software development and digital service solutions. Companies with expertise in implementing customer service platforms or similar IT services may find this contract appealing. As Swale Borough Council is a local government authority, firms capable of delivering innovative and effective digital solutions are encouraged to engage in future tenders of this nature to boost their growth and visibility in the public procurement market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Digital Customer Service Platform

Notice Description

Supply of a Digital Customer Service Platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6329ba5e-42f9-4768-9295-b170e2dcc2b2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£70,880 Under £100K
Lots Value
Not specified
Awards Value
£70,880 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 May 20196 years ago
Submission Deadline
31 Mar 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
31 Mar 2019 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SWALE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SITTINGBOURNE
Postcode
ME10 3HT
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ43 Kent Thames Gateway
Delivery Location
TLJ South East (England)
Local Authority
Swale
Electoral Ward
Roman
Westminster Constituency
Sittingbourne and Sheppey

Supplier Information

Number of Suppliers
1
Supplier Name

ABAVUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a-2019-05-10T10:46:51+01:00",
    "date": "2019-05-10T10:46:51+01:00",
    "ocid": "ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "A220",
        "title": "Digital Customer Service Platform",
        "description": "Supply of a Digital Customer Service Platform",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 70880,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2019-03-31T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-04-01T00:00:00+01:00",
            "endDate": "2021-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-LAE-SWL",
            "name": "Swale Borough Council",
            "identifier": {
                "legalName": "Swale Borough Council",
                "scheme": "GB-LAE",
                "id": "SWL"
            },
            "address": {
                "streetAddress": "East Street",
                "locality": "SITTINGBOURNE",
                "postalCode": "ME103HT",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Charlotte Knowles",
                "email": "charlotteknowles@swale.gov.uk",
                "telephone": "01795 417584"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-06082412",
            "name": "Abavus Ltd",
            "identifier": {
                "legalName": "Abavus Ltd",
                "scheme": "GB-COH",
                "id": "06082412"
            },
            "address": {
                "streetAddress": "7-8 The Shrubberies South Woodford London E18 1BD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-LAE-SWL",
        "name": "Swale Borough Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a-1",
            "status": "active",
            "date": "2019-03-31T00:00:00Z",
            "datePublished": "2019-05-10T10:46:51+01:00",
            "value": {
                "amount": 70880,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-06082412",
                    "name": "Abavus Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-04-01T00:00:00+01:00",
                "endDate": "2021-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6329ba5e-42f9-4768-9295-b170e2dcc2b2",
                    "datePublished": "2019-05-10T10:46:51+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}