Planning

PI1301686 - Managed Contact Centre for Call Management

THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS

This public procurement record has 1 release in its history.

Planning

28 May 2024 at 11:07

Market Engagement Notice
Summary of the contracting process

The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords has initiated a planning stage tender for the provision of a Managed Contact Centre for Call Management. The tender, titled PI1301686, falls under the services category with a CPV code of 64214200 - Telephone switchboard services. The engagement end date for this early market engagement exercise is 20th June 2024. The location for the delivery of services is in Westminster, London SW1A 0PW, United Kingdom.

This tender represents an opportunity for businesses to provide a staffed call answering service to the Parliament. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable as indicated by the tender's suitability criteria. Businesses capable of delivering call management services using multiple in-bound channels and processes are encouraged to participate in this tender to potentially grow their scope and scale over time. Interested parties should engage with the Corporate Officer of the House of Commons and the House of Lords to submit their proposals by the specified deadline.

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Notice Information

Notice Title

PI1301686 - Managed Contact Centre for Call Management

Notice Description

PI1301686 - Managed Contact Centre for Call Management Early Market Engagement Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models, For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution. If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8c510ffe-c03b-4511-8018-335c62a29127
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64214200 - Telephone switchboard services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20241 years ago
Submission Deadline
Not specified
Future Notice Date
20 Jun 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 0PW
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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