Award

DA from the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions FW for the Contact Centre Telephony System

STOCKTON-ON-TEES BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

22 May 2025 at 16:17

Summary of the contracting process

The procurement process involves Stockton-on-Tees Borough Council acting as the buying organisation for the provision of a Contact Centre Telephony System. This tender falls under the services industry category with a focus on the installation services of line telephony equipment, identified by the CPV code 51340000. The location for the delivery is the North East region of the United Kingdom. The procurement was conducted through a selective method, specifically a call-off from a framework agreement under the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions Framework. The procurement stage is the award phase, with the contract status marked as active and the award date noted as 24th February 2025. The tender closed on 10th January 2025, and the contract period extends from 31st January 2025 to 30th January 2028, with a total value of £437,390.

This tender represents substantial opportunities for growth, particularly for businesses capable of providing large-scale telephony installation services. It is ideally suited for established companies with experience in telecommunication solutions and infrastructure, rather than SMEs or VCSE entities, due to the scale and requirements of the contract. Such companies can leverage this opportunity to expand their footprint in the public sector, particularly within regional councils seeking advanced communication systems. The awarded supplier, Netcall Technology Limited, demonstrates the kind of large-scale capacity deemed necessary for fulfilling the contract's demands, providing a strategic partnership model for similar companies aiming to engage in service delivery within the public sector.

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Notice Title

DA from the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions FW for the Contact Centre Telephony System

Notice Description

Contact Centre Telephony System

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e77c7789-6c33-4722-a085-368a140e740c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)


CPV Codes

51340000 - Installation services of line telephony equipment

Notice Value(s)

Tender Value
£437,390 £100K-£500K
Lots Value
Not specified
Awards Value
£437,390 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20259 months ago
Submission Deadline
10 Jan 2025Expired
Future Notice Date
Not specified
Award Date
24 Feb 202512 months ago
Contract Period
31 Jan 2025 - 30 Jan 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STOCKTON-ON-TEES BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
m.hutchinson@stockton.gov.uk
Contact Phone
01642 528471

Buyer Location

Locality
STOCKTON-ON-TEES
Postcode
TS19 1SF
Post Town
Cleveland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLC North East (England)

Local Authority
Stockton-on-Tees
Electoral Ward
Stockton Town Centre
Westminster Constituency
Stockton North

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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