Award

Software Subscription Service (CRM)

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 2 releases in its history.

AwardUpdate

08 Oct 2021 at 19:53

Award Notice
Award

06 Oct 2021 at 21:06

Award Notice
Summary of the contracting process

The Department for International Trade has completed a procurement process for a "Software Subscription Service (CRM)" to enhance their Customer Relationship Management capabilities. The contract, valued at £29,268, was awarded after a selective procurement method, specifically a call-off from a framework agreement. The contract period commenced on 7th October 2021 and will run until 6th October 2022. The services are classified under the CPV code 72000000, which encompasses IT services including consulting, software development, and support. The delivery of these services is intended for a location in London, United Kingdom.

This tender presents a significant opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT consultancy and software development. Companies capable of delivering comprehensive CRM solutions would be well-positioned to participate in similar future tenders. Engaging in public procurement processes such as this can foster business growth and expand market presence, especially for firms seeking to establish or enhance their service offerings within the public sector.

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Notice Information

Notice Title

Software Subscription Service (CRM)

Notice Description

The provision of Software Subscription Service for a Customer Relationship Management system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/00f26feb-933e-4b63-b7c2-c7ee9ca16481
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£29,268 Under £100K
Lots Value
Not specified
Awards Value
£29,268 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20214 years ago
Submission Deadline
13 Sep 2021Expired
Future Notice Date
Not specified
Award Date
5 Oct 20214 years ago
Contract Period
6 Oct 2021 - 6 Oct 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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