Award

Passenger Assist Continuous Monitoring research

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Award

15 Mar 2018 at 14:53

Award Notice
Summary of the contracting process

The procurement process for the research project titled "Passenger Assist Continuous Monitoring" was conducted by the Office of Rail and Road (ORR), located in London, England. This project falls under the category of market research services (CPV code 79310000) and was aimed at enhancing accessibility for disabled passengers within the rail network. The tender phase concluded on 21st February 2018, with the contract period running from 12th March 2018 to 31st May 2018. The total contract value was set at £75,000, as part of a selective procurement method through a call-off from a framework agreement.

This tender presents a substantial opportunity for businesses engaged in market research and accessibility services, especially those focused on the transport sector. Companies with expertise in compliance monitoring, customer satisfaction surveys, and policy implementation for accessibility would be particularly well-suited to take part. Furthermore, this initiative underlines the commitment to enhancing travel inclusivity, providing a platform for businesses dedicated to supporting disabled individuals within the public transport segment to grow and thrive.

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Notice Information

Notice Title

Passenger Assist Continuous Monitoring research

Notice Description

This work is being commissioned by ORR's Competition and Consumer Policy Team. The Team is primarily responsible for approving policies and monitoring compliance under passenger-facing licence conditions. Access to public transport is for many a necessity of everyday life. As the sector regulator, we recognise the importance of the rail network being open to everyone regardless of their circumstances. One of our key roles is therefore to ensure that the companies which operate passenger train services and manage mainline stations enable passengers with a disability to make their journeys easily and confidently, whether those journeys are made independently or with assistance. We do this by requiring train and station operators to establish and comply with a disabled people's protection policy (DPPP) as a condition of their operating licence. A DPPP sets out, amongst other things, the arrangements that an operator will put in place to support disabled people using its services. ORR is responsible for approving and monitoring the implementation of these DPPPs. A key element of DPPPs concerns the requirement that 'each licensed operator must participate in a reservation system for disabled passengers whose journey begins at any of the stations at which that operator's trains are scheduled to stop'. That current system is called Passenger Assist. Operators are expected to provide assistance that has been booked through Passenger Assist, at any station during the hours that trains are scheduled to serve that station. As part of our compliance monitoring we need ongoing evidence that obligations in this area are being met and that passengers are satisfied with the quality of assistance they are receiving.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6e66cba5-ec30-44a2-9b66-ffa2319213e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£73,165 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20188 years ago
Submission Deadline
21 Feb 2018Expired
Future Notice Date
Not specified
Award Date
9 Mar 20188 years ago
Contract Period
12 Mar 2018 - 31 May 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC2B 4AN
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BREAKING BLUE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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