Tender

Behavioural, Insight and Research Customer Lab Specialist Support

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

TenderAmendment

27 Nov 2017 at 14:57

Tender Notice
Tender

27 Nov 2017 at 13:17

Tender Notice
Summary of the contracting process

The procurement process involves HM Revenue & Customs (HMRC) seeking specialist support for its Behavioural, Insight and Research Customer Lab. This tender falls under the services industry category and is located in both Shipley (near Leeds) and a planned second location in London, expected to open in Spring 2018. The current procurement stage is active, requiring submissions by 12:00 on 11th December 2017. The total contract value is £15,000, with the contract period set to commence on 8th January 2018 and end on 16th April 2018. This process follows a limited procurement method, specifically a competitive quotation below threshold.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in qualitative research and training. Businesses with capabilities in delivering bespoke training, coaching, and qualitative research methodologies would be particularly suited to compete. As HMRC seeks to enhance its in-house research capabilities, companies that can demonstrate experience and expertise in delivering similar services stand to benefit greatly from this contract.

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Notice Information

Notice Title

Behavioural, Insight and Research Customer Lab Specialist Support

Notice Description

HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research. HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery. The key deliverables required include: * A scoping note outlining the team's current levels of capability and proposing a clear approach to delivering bespoke training and coaching to help plug gaps in skills and experience. * The delivery of draft training materials for review by our Head of Customer Research and our Customer Lab lead, to ensure any proposals are aligned with Government protocols around the delivery of research, HMRC-specific processes / parameters and HMRC's customer base. * The delivery of group training for the team - likely through several day-long training sessions. * The delivery of a range of coaching sessions with individual team members. The overall value of the framework is PS15k, and the intention is to run the Framework for 15 weeks with an option to extend further Additional information: Ariba Registration Instructions HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 11.12.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c8db3e7c-2df6-406e-857c-ca504104cd1c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73200000 - Research and development consultancy services

Notice Value(s)

Tender Value
£15,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Nov 20178 years ago
Submission Deadline
11 Dec 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Jan 2018 - 16 Apr 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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