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Business critical assistance software

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

05 Apr 2022 at 16:50

Award Notice
Summary of the contracting process

The UK Shared Business Services Limited is seeking to procure advanced customer service software through a single tender action, as indicated by the recent award notice for the contract titled "Business critical assistance software". This procurement, classified under the software package and information systems industry category, has a contract value of £180,116. The contract period commences on May 27, 2022, and concludes on May 26, 2023. The award was finalised on March 30, 2022, with the tender originally closing on March 28, 2022. The delivery address for the contract is located in Swindon, England.

This tender presents a significant opportunity for software providers interested in delivering advanced customer assistance solutions, particularly those that specialise in IT services and support software. Businesses that can leverage their expertise in customer service technology may find this procurement advantageous for growth. Given the procurement method was a single source action, the market may be limited, thus enhancing the potential for SMEs that can offer competitive, tailored solutions to contend effectively.

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Notice Information

Notice Title

Business critical assistance software

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services D&I had a requirement for the supply of a an Advanced Customer Services software . This has been sourced via a Single Sourcing Action as per PCR 2015, regulation 32. (2) (b) ii .

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e592b28-21bc-456f-9997-f88ee9df0375
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Single tender action above threshold
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£180,116 £100K-£500K
Lots Value
Not specified
Awards Value
£180,116 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20224 years ago
Submission Deadline
28 Mar 2022Expired
Future Notice Date
Not specified
Award Date
30 Mar 20224 years ago
Contract Period
27 May 2022 - 26 May 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

Oracle Corporation UK Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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