Planning

Citizen Facing Forms

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

01 Feb 2022 at 10:20

Planned Procurement Notice
Summary of the contracting process

Wolverhampton City Council is currently in the planning stage for a procurement process titled "Citizen Facing Forms". This initiative, classified under the industry category of software packages and information systems (CPV code 48000000), aims to seek input from potential suppliers to enhance online services for customer interactions. Key dates include an engagement end date set for 18 February 2022, as the existing contract is due to expire on 31 July 2022. The project is based in Wolverhampton, West Midlands, United Kingdom and involves a Preliminary Market Consultation (PMC) intended to gather insights from the marketplace.

This tender presents significant opportunities for businesses, particularly those specialising in digital solutions and software development. Small and Medium Enterprises (SMEs) with expertise in integrating online forms and improving customer experience would be well-suited to compete for this contract. The initiative seeks innovative approaches to enhance service delivery while reducing manual processes, making it an attractive prospect for tech-savvy companies looking to expand their footprint in the public sector.

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Notice Information

Notice Title

Citizen Facing Forms

Notice Description

Wolverhampton City Council currently has an existing contract, due to expire 31 July 2022, for the provision of online forms where customer details are entered directly into the Revenues and Benefits Northgate software with a record of the information provided being held in the Enterprise document management system. The purpose of this Preliminary Market Consultation (PMC) is to seek input from potential suppliers within the market, to establish how the Council can build on existing provision to improve customer experience and reduce manual intervention. There is a corporate solution for 'My Account' within Wolverhampton, with Revenues and Benefits due to join the corporate solution during 2022, so that any solution for eservices will need to integrate and incorporate the corporate solution. The PMC will provide an opportunity for Wolverhampton City Council (CWC) to obtain an insight into how potential suppliers might approach the delivery of these services and gain an understanding into the likely level of interest from the market.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e6fac2c-569a-40a7-b065-d077c467058b
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20224 years ago
Submission Deadline
Not specified
Future Notice Date
18 Feb 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Peter Holmes
Contact Email
peter.holmes@wolverhampton.gov.uk
Contact Phone
01902 556175

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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