Notice Information
Notice Title
DWP NGCC User Centred Service design and delivery
Notice Description
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE). Additional information: Should this contract be extended for any period then the estimated charges would be cPS1.5m p.a. based on a pro-rata of the same services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9fb49892-9cfd-49c2-aafe-ca71dc5e2d23
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
Notice Value(s)
- Tender Value
- £4,323,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,441,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Apr 20224 years ago
- Submission Deadline
- 16 Feb 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20224 years ago
- Contract Period
- 31 Mar 2022 - 31 Mar 2023 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR WORK AND PENSIONS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BLACKPOOL
- Postcode
- FY4 5ES
- Post Town
- Blackpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD42 Blackpool
- Delivery Location
- Not specified
-
- Local Authority
- Blackpool
- Electoral Ward
- Stanley
- Westminster Constituency
- Blackpool South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a
6th April 2022 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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