Award

Contact Centre Telephony

LICHFIELD DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

06 Aug 2025 at 13:32

Award Notice
Summary of the contracting process

Lichfield District Council has concluded an award stage for the procurement of a "Contact Centre Telephony" service, classified under software packages and information systems. This selective procurement process involved a call-off from a framework agreement, with 8x8 UK Limited identified as the supplier. The contract, valued at £270,566.40, will span from 6th August 2025 to 5th August 2029. The service will be delivered in the West Midlands, United Kingdom, and is designated for the services industry category.

This tender presents growth opportunities primarily for businesses specialising in telephony solutions and software services, notably those capable of fulfilling framework agreements. The successful engagement of 8x8 UK Limited, a large-scale company, illustrates the potential benefits for firms seeking to expand their client portfolio within the public sector. Small and medium enterprises (SMEs), particularly those in the software and communications sectors, may find similar tenders to be promising prospects for expansion and display of technical prowess.

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Notice Information

Notice Title

Contact Centre Telephony

Notice Description

Contact Centre Telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£270,566 £100K-£500K
Lots Value
Not specified
Awards Value
£270,566 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20256 months ago
Submission Deadline
9 Jul 2025Expired
Future Notice Date
Not specified
Award Date
5 Aug 20256 months ago
Contract Period
5 Aug 2025 - 5 Aug 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LICHFIELD DISTRICT COUNCIL
Contact Name
Not specified
Contact Email
procurement@lichfielddc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LICHFIELD
Postcode
WS13 6YX
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Lichfield
Electoral Ward
Stowe
Westminster Constituency
Lichfield

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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