Award

Contact Centre Telephony

LICHFIELD DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

17 Apr 2026 at 10:28

Award Notice
Award

06 Aug 2025 at 13:32

Award Notice
Summary of the contracting process

Lichfield District Council has completed the procurement process for the 'Contact Centre Telephony' project, which falls under the software package and information systems industry category. The contracting authority, Lichfield District Council, located in Lichfield, England, aimed to enhance its contact centre telephony systems through this selective procurement. The procurement method utilised was a call-off from a framework agreement. The tender process concluded with an awarding stage on 6th August 2025. The contract commenced the same day and will run until 5th August 2029, with services primarily delivered in the West Midlands, United Kingdom. The total contract value is £300,966.40 GBP.

This tender presents significant business growth opportunities for companies specialising in software and information systems, particularly those offering telephony solutions. The contract, awarded to 8x8 UK Limited, illustrates the demand for comprehensive contact centre technologies, providing a platform for SMEs capable of delivering innovative solutions to compete. Such businesses, especially those familiar with framework agreements and selective procurement methods, can leverage similar opportunities within local government and expand their service offerings across similar geographic regions or industry sectors.

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Notice Information

Notice Title

Contact Centre Telephony

Notice Description

Contact Centre Telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£300,966 £100K-£500K
Lots Value
Not specified
Awards Value
£300,966 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20261 weeks ago
Submission Deadline
9 Jul 2025Expired
Future Notice Date
Not specified
Award Date
5 Aug 20258 months ago
Contract Period
5 Aug 2025 - 5 Aug 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LICHFIELD DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LICHFIELD
Postcode
WS13 6YX
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Lichfield
Electoral Ward
Stowe
Westminster Constituency
Lichfield

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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